WhatsApp us

Legal

Legal: Privacy Policy, Terms and Refund Policy

How we handle your information, the rules for using HDIPTV and what to do if something goes wrong.

Last updated: 16 October 2026

Privacy Policy

How we handle your information, in plain English.

In short

We only collect what we need to answer you and set up your service. We do not sell your personal data.

  1. Who we are

    This website, hdiptv.irish, is run by HDIPTV. If you have a question about your information, email [email protected] or message us on WhatsApp.

  2. What information we collect

    • What you send us. When you message us on WhatsApp or by email, we receive what you share, such as your name, phone number or email address, your device, the plan you want and your questions.
    • Technical information. When you visit the website, our hosting and security tools may record your IP address, browser type and the pages you view.
    • Our contact page. The message form on the Contact Us page does not store anything on this website. It opens WhatsApp or your email app with your message ready to send.

  3. How we use it

    • To reply to you and give you a free trial or a subscription.
    • To help with setup and support.
    • To keep the website secure and working.
    • To meet legal and tax obligations.

  4. Our legal bases

    Under data protection law (including the GDPR), we use your information because it is needed to respond to you or provide the service you ask for, because we have a legitimate interest in running and securing our service, because the law requires it, or because you have given consent (for example for non-essential cookies, where used).

  5. Who we share it with

    We do not sell your personal data. We share it only as needed with services that help us run HDIPTV, such as WhatsApp (when you message us there), our email provider, our website host and, if you pay through a payment provider, that provider. This website loads the Inter font from Google Fonts, which means your IP address is sent to Google when the page loads.

  6. Cookies

    The website uses cookies that are needed for it to work. If we use analytics or other non-essential cookies, we ask for your consent first where the law requires it. You can control cookies in your browser settings.

  7. How long we keep it

    We keep information only as long as we need it to support you, run your service and meet legal or tax obligations. After that we delete it or make it anonymous.

  8. Your rights

    You can ask us to access, correct, delete or restrict the use of your personal data, to object to its use, to give you a copy of it, or to withdraw consent you gave. Email [email protected] and we will respond. You also have the right to complain to the Data Protection Commission in Ireland at dataprotection.ie.

  9. Security

    We take reasonable steps to protect your information. No method of storing or sending data over the internet is completely secure, so we cannot guarantee absolute security.

  10. Children

    Our service is for adults. It is not aimed at children under 18, and we do not knowingly collect their information.

  11. Changes to this policy

    We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Terms of Service

The rules for using the website and the HDIPTV service.

In short

You use HDIPTV for your own home viewing, within your plan's connections. We do our best to keep things running, but we cannot promise uninterrupted service.

  1. About these terms

    These terms apply to the website hdiptv.irish and to the HDIPTV service. By using the website or buying an HDIPTV plan, you agree to these terms. If you do not agree, please do not use the service. You must be 18 or over to buy a plan.

  2. The service

    HDIPTV is an IPTV subscription that gives you access to live TV, sport and on-demand content through supported player apps on your own devices. You need a compatible device and an internet connection.

  3. Free trial

    A free trial is available on request through WhatsApp. We explain how the trial works when you ask. We may decline or end a trial if it is misused.

  4. Plans, prices and payment

    Plans and prices are shown on our Pricing page in euro. Payment is arranged with you on WhatsApp. The price shown when you buy is the price you pay for that plan period. Refunds are covered by our Refund Policy.

  5. Connections and personal use

    One connection means one screen watching at a time. Do not use more connections than your plan includes. The service is for personal, household use. Do not resell the service or share your login details outside your household.

  6. Content and availability

    Channel line-ups and on-demand titles can change. Picture quality depends on the channel, your device and your internet connection. We aim to keep the service running, but we cannot guarantee it will be uninterrupted or free of errors.

  7. Acceptable use

    Do not use the service for anything illegal, do not copy or redistribute streams, and do not interfere with the service or other users.

  8. Suspension or ending

    We may suspend or end a subscription if these terms are broken. If we do this for a reason other than your breach, we will talk to you about the remaining period of your plan.

  9. Our responsibility to you

    Nothing in these terms limits your legal rights as a consumer, or any liability that cannot be excluded by law. Subject to that, we are not responsible for losses that were not reasonably foreseeable, or for problems caused by your device, your internet connection or third-party services.

  10. Changes and contact

    We may update these terms from time to time. The date at the top of this page shows when they were last updated. For questions, email [email protected] or message us on WhatsApp.

Refund Policy

When a refund may be available, and how to ask for one.

In short

Use the free trial first. Once a subscription is active and in use, refunds are generally not offered. We do consider a refund for a major outage, non-delivery of the service or a billing error, if you email us within 7 days.

  1. Try before you buy

    HDIPTV (hdiptv.irish) offers a free trial so you can check the channels, live sport, movies and series, and how the service runs on your own device before you pay. See our Channels and Free Trial pages. Because you can test first, refunds are generally not offered once a subscription has been activated and used.

  2. How to ask for a refund

    Email [email protected] within 7 days of the payment, or of the problem first happening. Please include:
    • Your name and the email address or WhatsApp number you used with us.
    • The plan you bought and the date you paid.
    • A short description of what went wrong, with screenshots if you have them.

    Email a refund request

  3. When a refund may be considered

    We may agree to a refund in these situations:
    • Major outage. The service is completely unavailable for an extended period (for example, more than 72 hours in a row) because of a problem on our side, and not because of your internet connection, device or home network.
    • Service not delivered. You paid but never received access, and our support team could not fix it within a reasonable time (for example, 48 hours).
    • Billing error. You were charged incorrectly because of a system mistake, such as being charged twice for the same subscription period.
    When we approve a refund, it is paid in full. We do not take a processing fee.

  4. When refunds are not given

    We generally do not give a refund in these situations:
    • You are not happy with the channel line-up or the content. Please check the Channels page or use the free trial before you subscribe.
    • The problem comes from your internet speed, your internet provider (including throttling or blocking), a device that is not compatible, or a setup mistake on your side. Our Setup Guide can help.
    • You broke our Terms of Service or the acceptable use rules.
    • You changed your mind after subscribing and using the service.
    • There were short or temporary interruptions or buffering, or certain channels were unavailable for a while. Channel availability can change for reasons outside our control.
    • Fees charged by third-party player apps, if any. You pay those to the app maker, not to us.
    • Your request was sent more than 7 days after the payment or the problem. After 7 days we do not offer refunds under this policy, but our support team will keep helping you solve the problem.

  5. What happens after you ask

    We review each request and reply within 5 to 7 business days. If a refund is approved, it goes back to your original payment method within 7 to 10 working days.

  6. Your legal rights

    This policy does not affect any rights you have under consumer law.

Key points

  • Refunds are generally not offered once a subscription has been activated and used.
  • A refund may be considered for a major outage, non-delivery of the service or a billing error.
  • Email your request within 7 days of the payment or the problem. After 7 days we do not offer refunds under this policy, but we keep helping you fix the problem.
  • We reply within 5 to 7 business days.
  • Approved refunds are paid in full, with no processing fee, to your original payment method within 7 to 10 working days.

Questions about these policies?

Message us on WhatsApp or send an email and we will help.

Chat on WhatsAppOr email [email protected]